Shaun Ford

“Excuses are not for us. We don’t have them. We expect people to work with us in the same way.”

Shaun Ford   President

Client at-a-glance

Located in the heart of Calgary’s design district, Shaun Ford and Co. is an architectural product and design company that creates stunning kitchens, bathrooms and closets, and offers high-end furniture, lighting and rugs from across Europe.

Snapshot

  • NameShaun Ford and Co.
  • IndustryArchitectural Products and Design
  • Size6 Employees
  • IT StaffNo IT Staff
  • SolutionEmail, Point of Sale, Database Server, Cloud File Sharing
  • Websiteshaunfordandco.com

Q&A with client principal

Why wasn’t your last IT provider working for you?

It had a lot to do with their communication, or lack thereof. We’d get a bill and I could never figure out the value of their services. I felt like I was paying for nothing, in a way. I wasn’t happy with any of what they were providing to our small office: emails, point of sale or printing capabilities. We often waited two or three days to get a response to tech questions.

With TWT, we get the right response and good value for it. It’s a win-win.

How did TWT improve your company’s IT?

TWT came in and did an audit of our system, fixed some things that weren’t working properly and helped us sort out what was most important to us.

We had a server, an archaic, old-school system, that wasn’t working. Shawn and his team looked at what we needed and came up with a few options. He proposed Box (a secure cloud storage and file sharing system) and it’s exactly what we needed. It’s exactly what we’d been wanting.

How have things changed since you hired TWT?

The responsiveness has changed dramatically. We don’t wait a day or two to get a response to our problem. It’s just fixed. With TWT, we get the right response and good value for it. It’s a win-win.

Excuses are not for us. We don’t have them. We expect people to work with us the same way. Not everyone who walks in the door is a fit. TWT are yes people. They get it done.

Want to hear more about what TWT Group can do for your business?

Contact us today with any of your IT questions and we'd be happy to help.

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